F A Q
Frequently Ask Any
Question Here
eVISA is an online application platform that enable foreign nationals to apply for an electronic visa to enter
Malaysia at the comfort of their convenience.
It takes 2 working days for processing.
This 2 working days processing period applies only for working days and, does not include weekends,
public holidays, Malaysian holidays and any other specific countries holidays.
The 2 working days processing time also does notinclude unforeseen or uncontrollable events including,
but not limited to, system maintenance downtime, Internet Service Provider (ISP) equipment failure, host
equipment failure, communications network failure, power failure, natural events or acts of war.
Your eVISA should be printed in an A4 format either in color or black and white.
At the moment, 10 nationalities can apply for the Malaysia eVisa. Travelers with passports issued by the following countries can apply for the eVisa:
Nationality
- China
- India
- Myanmar
- Bangladesh
- Pakistan
- Srilanka
Other nationalities can apply for other types of visas for Malaysia at any Malaysian embassy or consulate. Travelers with passports issued by China and India can also apply for the eNTRI Visa for Malaysia. Find out more about the eNTRI Visa requirements.
eVISA offers Single Entry Visa (SEV) and Multiple Entry Visa (MEV) to all nationalities except for Israel and
North Korea to Malaysia subjected to eligibility of nationality for each visit with NO extensions allowed.
No need to Sign up for an account. Once you applied through our eVisa Application form, we will update you through your given email.
It is not recommended to get others to apply on applicant’s behalf. It is highly advisable for applicants to
apply themselves instead.
The minimum required blank passport page is three (3).
You can apply your visa for business purposes under category VISA for Tourist.
Surname and given names are not mandatory fields. Please fill in the information/details as exactly as per
current passport. (i.e., if applicant has no surname or given name in their passport, kindly leave the ‘Surname’
or ‘Given Name’ field blank.)
There are no specific formats for these cover letters. It is advisable to write a simple letter addressing to the
Immigration Officer and explaining your circumstances for them to review.
If you have applied from third party or agent, you have to contact that person / agent.
We will email the status and copy of your eVisa to the person / agent email.
Yes, you are eligible to apply Visa subject to the prevailing terms and conditions by the Immigration
department
No. eVISA printout (eVISA Note) is compulsory.
You must ensure the following documents are valid prior to apply for an eVISA:
1. Passport sized studio photo;
2. Passport biodata page with validity of at least more than 6 months from travel date;
3. Confirmed return ticket if applicable;
4. Birth certificate for minor applicants;
5. Proof of paid accommodation; and
6. Other supporting documents.
VISA can only be applied through our website:https://e-visamalaysia.com
1.eVISA Single Entry Visa (SEV) is valid for 3 months from the date of issuance.
2.eVISA Multiple EntryVisa (MEV) is valid for:
a) Fly and Cruise – 3 Months
b) Wedding Tourism – 3 Months
c) Business – 6 Months
d) Long Term Visit Pass Holder (Singapore) – 6 Months
e) Medical Treatment – 6 Months
You are allowed to stay in Malaysia subjected to eligibility of your nationality for each entry. You will be
subjected to a fine by Malaysia local authorities and your next entry into Malaysia may be denied for a certain
period of time if you failed to stay within the stipulated time.
We advise you to apply for your eVISA at least 2 weeks prior your departure to Malaysia.
.
For one account, an applicant is permitted to apply up to five (5) individual VISA applications per time.
Applicant is allowed to apply for more, once any of submitted five (5) application is fully processed.
No. eVISA does not allow applications to apply within Malaysia. VISA must be obtained prior to your entry
into Malaysia.
No, you are not required to submit any physical documents unless requested by the Malaysian High
Commission / Embassy / Consulate.
No. You do not have to re-apply for a new VISA within 3 months from the approved visa issuance date by
Malaysian High Commission / Embassy / Consulate to enter Malaysia.
Yes. You will need to re-apply a new eVISA since the approved visa issuance date by Malaysian High
Commission / Embassy / Consulate is valid for 3 months only.
You must re-apply for a new VISA with the correct information as per your travel documents.
No. Your VISA will be considered invalid.
The applicant assumes responsibility and must re-apply for a new VISA with the correct information as per
the travel documents if there are any mistakes made in his or her application.
Your VISA allows you to enter Malaysia via all gazette Malaysia Entry Exit Points.
No. VISA does not guarantee your entry to Malaysia as it is subjected to the approval of the Immigration
Department of Malaysia at the Malaysia Entry Exit Points.
Below are the documents which are required to be presented upon arrival at Malaysia’s Entry Checkpoints:
1.Valid passport / travel document;
2. Valid eVISA printout (VISA Note);
3. Boarding Pass, ticket or arrival passport (if applicable);
4.Sufficient funds (Cash / Traveller ‘s Cheque / Debit or Credit Cards / -Wallets that recognized by
Malaysian Government) to cover your expenses during your stay in Malaysia;
5.Confirmed returned flight ticket (if applicable);
6. Proof of accommodation; and
7. Other supporting documents
| NO | Type of payment | Payment Rate |
|---|---|---|
| 1 | Processing charge | |
| 2 | service Charge E-commerce/Master card payment eWallet:Alipay and wechat pay |
1. Check your email for your eVisa copy.
2. Download the attached PDF.
3. Open the PDF and “Print”.
Yes, with a proof of reside or stay that you are in the country you are applying from.
For China passport, the latest passport version does not separate between Surname and Given name. The
difference between the old passport and the latest one is shown in the following table. If you possess the
New China Passport,
i. Check for the Surname and Given name:
ii. Key in Surname and Given Name accordingly.
The old passport If you possess the Old China Passport,
i. The old passport separates Surname and Given Name.
ii. Key in Surname and Given Name accordingly.
It keeps stating that my picture does not meet the specifications. stating that my picture does not meet the specifications.
Please ensure that your passport photo:
- Is properly exposed (contrast too high / low is not accepted); sized 35mm wide by 50mm high;
- Eyes, facial and body are angled to the front of the camera without any frame/borders;
- Background must NOT be cropped out with photo editing tool; subject’s head must be centered
properly; is taken within the last 6 months;>/li> - Is full face without any headgear (for spectacles, ensure there are no glares / shadows on the glasses);
- Facial image MUST be from shoulder level to the crown;
- Is a studio taken photo photocopied / photo shopped photos or Cams canner or similar apps used
are NOT ACCEPTABLE; and - Photo uploaded must be clear and the background is pure white (no shadows).,
Here are some examples of the common mistakes:
Here are some suggestions to assist you with your issue:
- Please ensure that you are not applying eVISA with a mobile or a tab. Kindly use a laptop or a personal
computer to apply your eVISA. - If you are applying from the office, please use your mobile network data to apply your eVISA with your
laptop or computer. - Try using a public Wi-Fi connection. (i.e., coffee shop / cafe etc.)
Try applying your eVISA from home. - If all the steps above do not resolve your problem accessing your account, the only alternative left is to
| Payment Method |
|---|
| Credit Card and E-wellet(i.e:AliPay,WechatPay) |
All fees are non-refundable.
Here are some suggestions to assist you with your issue:
• Try using a different bank Credit Card to make your payment;• Try to check with your local bank regarding the payment issue;
• Try to clear your internet browser’s cache history;
Try to use another internet browser (i.e., Firefox, Google Chrome);
• Try using a different computer/laptop.
If you have not successfully made any payment yet, kindly please delete the current application and re-apply
a new application.
It is advisable that you contact via email and request them to provide further assistance.
It is advisable to not proceed to make further payments and contact Live Chat Support for immediate assistance.
It is advisable that you contact Live Chat Support / email which is available 24 hours and request them to provide
further assistance.
